Terms of Business Non Surgical - Reborne Longevity
Reborne Longevity Clinic
9 Queen Anne Street
London W1G 9HW
Company Registration No: 16123585
TERMS AND CONDITIONS FOR NON-SURGICAL CONSULTATIONS,
TREATMENTS, AND MINOR PROCEDURES
These Terms and Conditions govern all non-surgical consultations, treatments, and
minor procedures provided by Reborne Longevity Limited (“Reborne,” “we,” or “the
Clinic”) to its patients. By booking or undergoing any services at Reborne, you agree
to be bound by these Terms and Conditions.
“Reborne” / “the Clinic”
Refers to Reborne Longevity Limited, a company registered in England and Wales
under company number 16123585, with its registered address at 9 Queen Anne
Street, London W1G 9HW.
“Patient” / “You” / “Your”
Refers to the individual receiving or booking a consultation, treatment, or procedure
with Reborne Longevity Clinic.
“Clinician”
Refers to any medical doctor, nurse, or allied health professional providing services to
patients at the Clinic. Clinicians may be employed by or contracted to Reborne.
“Technician”
Refers to qualified non-medical personnel authorised to deliver specific treatments
or support services under clinical supervision.
“Appointment”
A scheduled consultation, assessment, or review conducted in person, virtually, or by
telephone.
“Treatment”
Any non-surgical clinical service, therapy, or intervention delivered by the Clinic for
preventive, diagnostic, therapeutic, or aesthetic purposes.
“Procedure”
A minor, non-surgical intervention conducted by a Clinician or Technician, which may
involve the use of instruments or medical devices.
“Medical Practitioner Fee”
The professional fee charged by the Clinician for services rendered during a
consultation, treatment, or procedure.
“Hospital/Clinic Fee”
A fee charged for the use of facilities, equipment, consumables, and support staff
associated with the delivery of a service.
“Private Medical Insurance (PMI)”
Refers to a third-party insurance provider that may fund some or all costs of the
Patient’s treatment, subject to policy terms and pre-authorisation.
“Self-Pay”
Where the Patient pays the full cost of their consultation, treatment, or procedure
directly, without funding from an insurance provider.
“Deposit”
A prepayment required to secure an appointment, deductible from the total fee and
subject to refund conditions.
“Working Hours”
Reborne’s administrative operating hours: 9am–6pm, Monday to Friday, excluding
public holidays.
“Written Notice”
Any communication sent by email to the relevant Clinic email address
(e.g. cancellations@rebornelongevity.com) that includes the Patient’s full name,
appointment date, and reason for cancellation or change.
“Course of Treatment”
A package or series of sessions booked together as part of a treatment plan, which
may be discounted relative to single-session pricing.
Effective Date: 25 February 2025
1. FEES AND PAYMENTS
1.1. The Clinic shall invoice for the appointment and take payment from the Patient
for the Hospital Fee and the Medical Practitioner Fee, unless The Procedure is paid
for by Private Medical Insurance in which the Hospital and the Medical Practitioner
will invoice and take payment from the Private Medical Insurance company directly
unless a package fee has been agreed for all services with the client in either case.
1.2. The Clinic expressly agrees to collect the Hospital fees which includes
a. Suitable facilities for the provision of the appointment
b. Standard hospital consumables and staffing The Medical Practitioner Fees
c. The Clinic expressly agrees to collect the Medical Practitioner fees as agent on
behalf of the Medical Practitioner
1.2 Self-Pay Patients
a. All appointments, treatments, and procedures must be paid in full prior to the
appointment date.
b. A deposit is required to secure your appointment. This will be deducted from
your total fee.
c. Deposits are refundable only with written notice at least 48 weekday hours in
advance.
d. Payments are accepted by card or bank transfer. Cheques are not accepted.
e. If payment is not received by the deadline, the appointment may be cancelled.
1.2 Insured Patients
a. You must provide a valid policy number and authorisation code before your
appointment.
b. If authorization is not confirmed in advance, full self-payment will be required
on the day.
c. Authorization codes are specific to conditions and treatments. Additional
treatments may require new codes or self-payment.
d. If your insurer declines to pay or covers only part of your fees, you are
responsible for any outstanding balance.
e. No retrospective refund is provided if authorisation is obtained after the
appointment.
2. CLINIC OBLIGATIONS
a. Ensure your care is delivered by a qualified, registered, and insured clinician or
technician.
b. Provide appropriate facilities, equipment, and support for your treatment.
c. Offer clear pre-treatment information and aftercare guidance.
d. Keep your data confidential, except where disclosure is necessary for clinical
care or required by law.
3. PATIENT RESPONSIBILITIES
a. Provide full and accurate medical history before treatment.
b. Read and understand all written information and ask questions if uncertain.
c. Follow all pre and post-treatment instructions.
d. Attend appointments on time and communicate any changes in a timely
manner.
e. Make payments as required and on time.
4. CANCELLATION AND REFUND POLICY
4.1 Written Notice Requirement
a. Cancellations or changes must be submitted in writing by email to:
appointments@rebornelongevity.com
4.2 Refund Policy
b. Full refund: If cancelled or postponed with at least 48 weekday hours’ written
notice.
c. No refund: If cancelled or changed with less than 48 weekday hours’ notice,
unless we fill the appointment slot.
d. No refund for unattended appointments or late arrivals beyond 15 minutes.
4.3 Courses of Treatment
a. Refunds will be calculated based on the standard single-treatment rate for
services already received.
4.4 Non-refundable Items
a. Products and supplements
b. Doctor consultations (including cases where treatment is deemed unsuitable)
c. Fees paid but unused within 24 months
5. CLINICAL SUITABILITY AND POST-CARE
a. All treatments are subject to an in-person clinical assessment. If you are not
suitable for treatment, only the consultation fee applies.
b. Adherence to pre and post-treatment guidance is essential. Failure to follow
instructions may reduce treatment effectiveness or require cancellation
without refund.
6. LIABILITY
a. Reborne and its team will not be liable for losses or damages caused by your
failure to provide accurate medical information.
b. Failure to follow clinical advice.
c. Individual variations in treatment results.
d. Indirect or consequential losses (including travel or accommodation costs).
e. This does not affect our liability for death or personal injury caused by
negligence.
7. COMPLAINTS
a. Initial concerns should be raised directly with your clinician or patient advisor.
b. If unresolved, please email: info@rebornelongevity.com
c. A written complaint must be made within 12 months of the original
appointment or procedure and the set out in the Complaints Policy will be
followed.
8. CLINICIAN RELATIONSHIP
a. Reborne contracts with independent practitioners.
b. Your treatment is the sole responsibility of your clinician.
c. Clinicians are not employees of the clinic. Reborne is not liable for clinical
decisions or outcomes.
9. CONFIDENTIALITY & DATA PROTECTION
a. We comply with the Data Protection Act 2018 and GDPR.
b. By receiving treatment at Reborne, you consent to the sharing of medical
information between your treating clinicians as necessary for care.
c. Your data will never be sold or shared without your consent, except where
required by law.
10. FORCE MAJEURE
a. We are not liable for any failure to perform due to circumstances beyond our
reasonable control, including but not limited to pandemic, natural disasters, or
government restrictions.
11. VARIATIONS
a. These Terms and Conditions may only be amended in writing and must be
signed by a Director of Reborne Longevity Limited.
12. GOVERNING LAW
a. These Terms and Conditions are governed by the laws of England and Wales,
and subject to the exclusive jurisdiction of its courts.